Frequently Asked Questions

For Distributors

Getting Started

To become an authorized distributor, please fill out our online application form. Our team will review your submission and reach out to you to discuss the next steps, including qualification criteria and contract terms.

Yes, we look for distributors with a solid market presence, a proven track record in sales, and after-sales service capabilities. A more detailed list of requirements is available upon request.

Absolutely! We provide comprehensive training on our product range, brand guidelines, and sales techniques.

We offer a range of marketing support including promotional materials, digital assets, and cooperative advertising programs.

Distribution rights are granted based on territorial availability and market potential. Please inquire to find out if your region is open for distribution.

We have minimum order requirements rather than a flat financial commitment to begin distribution. These can vary by region and will be discussed in detail during the initial talks.

Our products cater to health-conscious consumers, tech-savvy individuals, and fitness enthusiasts who value innovation and quality.

Exclusivity agreements are considered on a case-by-case basis, factoring in the distributor’s performance and market reach.

IMIKI products are known for their innovative features, reliability, and stylish design. Additionally, we offer a competitive warranty and exceptional customer service.

Samples can be requested through your sales representative and are available at a discounted rate for potential distributors.

Ordering & Shipping

Orders can be placed through our distributor portal or directly with your assigned sales representative.

Payment terms typically include a deposit with the order and balance upon shipment. These can be negotiated based on your order history and volume.

Currently, we do not offer drop shipping. Distributors are responsible for fulfilling customer orders.

Wholesale orders are processed within 2-5 business days, with shipping times varying based on location and order size.

We offer several shipping options, including ground, expedited, and air freight. Costs and transit times vary accordingly.

es, once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.

Distributors can return defective or unsold items within 90 days of purchase, subject to our return policy terms and conditions.

We offer tiered pricing based on order volume, which will be detailed in our distributor pricing structure.

A minimal restocking fee applies to certain returned items unless they are defective.

Please report lost or damaged shipments immediately. Claims will be processed through our customer service team, and we will work to resolve the issue promptly.

Technical & Support

We provide technical training, troubleshooting guides, and direct support from our technical team for complex issues.

We provide a comprehensive FAQ and support documentation, but for specific inquiries, you can contact our dedicated distributor support team.

Instruct the customer to contact our support team directly, or you can facilitate the exchange or repair process on their behalf.

 IMIKI products are compatible with most iOS and Android devices. For specific model compatibility, please refer to our product specification sheets.

Software updates are released periodically and can be downloaded and installed via the companion app on the user’s smartphone.

Our products typically come with a one-year manufacturer’s warranty against defects.

At this time, we do not offer an extended warranty option for our products.

We aim to update our product lines annually and release new products as they are developed. Distributors will be notified in advance of new releases.

We provide detailed user manuals, a knowledge base, troubleshooting guides, and direct access to customer support for our distributors.

For End Users

Product Information

IMIKI offers a range of smartwatches catering to different needs, including fitness-focused models, fashion-forward designs, and watches with extended battery life for heavy usage.

Yes, IMIKI earbuds use Bluetooth technology, making them compatible with almost all Bluetooth-enabled smartphones.

Absolutely, our smartwatches come with advanced sleep tracking features that monitor various stages of sleep and provide insights into sleep quality.

Many of our products feature water resistance. Please check the specific model’s specifications for details on the level of water resistance offered.

Battery life varies by model and usage, but on average, our smartwatches last between 2-7 days on a single charge.

Yes, our smartwatches come with interchangeable straps, allowing you to customize the look to your preference.

We offer models with active noise cancellation for an immersive audio experience.

Our smartwatches include features like heart rate monitoring, GPS tracking, step counting, and workout modes.

Software updates can be completed through the IMIKI Life app, which will notify you when updates are available.

Our earbuds come in a variety of colors. Check our website for the current selection.

Yes, our products come with a 1-year limited warranty covering manufacturing defects.

You can check compatibility on our website or by contacting customer service with your smartphone model.

Yes, they are compatible with popular voice assistants like Siri, Google Assistant.

The time on your smartwatch will automatically synchronize with your phone once it’s connected via Bluetooth.

Yes, our earbuds have intuitive touch controls for music playback and call management.

No, it is not recommended to swim with your IMIKI smartwatch unless it is specifically rated for water activities like swimming. Always check the manufacturer’s instructions regarding water resistance levels before exposing any electronic device to water.

Currently, we focus on smartwatches for adults, but stay tuned for future product lines.

Yes, our smartwatches can display text messages when paired with your smartphone

IMIKI smartwatches can only save contacts and do not have storage for music and apps.

Usage & Troubleshooting

Turn on Bluetooth on your smartphone, then select your IMIKI earbuds from the list of available devices to pair.

Ensure the charging cable is properly connected, the charging pins are clean, and that you’re using the original charger. If the issue persists, contact customer service.

Place both earbuds in the charging case to reset them, then try pairing them again.

Reduce brightness, turn off unnecessary notifications, and use the battery saver mode.

Restart your smartwatch. If the issue continues, reset the device or contact support for assistance.

Yes, our earbuds have built-in microphones for taking calls.

Check that you’ve enabled notifications for your smartwatch in your phone’s Bluetooth settings and in the IMIKI Life app.

Typically, you can reset the earbuds by holding down the touch controls for a certain period. Refer to the user guide for specific instructions.

We recommend updating your software as soon as an update is available to ensure optimal performance and security.

Ensure the watch is snug on your wrist and not obstructed by tattoos or scars. If the issue persists, restart your watch.

Use a soft, dry, lint-free cloth. Avoid getting moisture in any openings or using aerosol sprays, solvents, or abrasives.

Yes, you can control music with your smartwatch when it’s connected to your phone.

Ensure your personal information is correctly entered in the IMIKI app, as this can affect step tracking accuracy.

Try using different-sized ear tips to find the best fit, and twist the earbud slightly into your ear to secure it.

The LED indicators typically show charging status, battery level, and pairing mode. Consult the user manual for detailed explanations.

Close any unnecessary apps and make sure your smartwatch is updated to the latest software version.

Check your model’s water resistance rating. If it is only splash-resistant, it’s best to avoid showers where soap and hot water can affect functionality.

Check your model’s water resistance rating. If it is only splash-resistant, it’s best to avoid showers where soap and hot water can affect functionality.

Warranty & Service

The IMIKI warranty covers manufacturing defects in materials and workmanship under normal use for one year from the original purchase date.

Contact our customer service with proof of purchase, a description of the issue, and your warranty card information.

Accidental damages are not covered under our standard warranty. However, you may purchase additional insurance coverage at the time of purchase.

Service times may vary, but we aim to return your product within 2-4 weeks after receiving it.

If a covered defect is confirmed, we will repair or replace the product at our discretion.

The warranty is only valid for the original purchaser with a proof of purchase and is not transferable.

We currently do not offer an extended warranty program, but we are considering it for the future.

Yes, please register your product on our website to activate your warranty.

Yes, we offer a 30-day return policy for products purchased from our official website or authorized retailers.

The warranty does not cover normal wear and tear, batteries, cosmetic damage, or damage resulting from unauthorized service or misuse.

Visit our website or contact customer service to locate the nearest authorized service center.

Back up your data if possible, and perform a factory reset to protect your personal information.

You may be responsible for shipping costs to send the product to us, but we typically cover the return shipping after service.

ou can check the status by logging into your account on our website or by contacting customer service with your claim number.

Yes, keep your receipt as proof of purchase is required for any warranty claim.

The original warranty period remains in effect from the date of the first purchase. It does not extend after a repair.

We offer paid repair services for products out of warranty. Contact customer service for a quote.

We only service IMIKI-branded products and accessories.

Warranty terms may vary by country due to local laws and regulations. Please check with your local IMIKI distributor.

Using third-party accessories that cause damage to the product may void your warranty. We recommend using only official IMIKI accessories.

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