Refund policy

Refund & Return Policy

At IMIKI, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read through our Refund & Return Policy below to ensure a smooth process.

1. Return & Exchange Policy

We accept returns and exchanges for most items under the following conditions:

  • Time Frame for Returns: You can return or exchange products within 30 days from the date of purchase.
  • Condition of Items: To be eligible for a return or exchange, the product must be unused, in the same condition that you received it, and in its original packaging. All original tags, labels, and accessories must be included.
  • Non-returnable Items: The following items cannot be returned or exchanged:
    • Gift Cards
    • Digital Downloads
    • Personalized or Customized Items (such as engraved or custom-designed products)
    • Items marked as Final Sale or heavily discounted in clearance promotions

2. How to Initiate a Return or Exchange

To return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [help@imikilife.com] within 30 days of receiving your product. Please include:

    • Your order number
    • A brief reason for the return or exchange
    • Photos of the product (if it is damaged or defective)

  2. Return Authorization: Once your return or exchange request is approved, you will receive a Return Authorization (RA) number and instructions on how to send the item back.

  3. Shipping the Product: Pack the item securely in its original packaging, along with the RA number, and ship it back to the address provided by our team. Customers are responsible for the shipping cost for returns or exchanges unless the item is defective or we made an error in your order.

  4. Inspection: Once we receive the returned product, we will inspect it. If the return meets our policy conditions, we will proceed with the refund or exchange.

3. Refund Process

  • Eligible Refunds: If your return is accepted, we will issue a refund to your original payment method. Please note that it may take up to 7-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Non-refundable Shipping Charges: Shipping charges are non-refundable, unless the item is defective, damaged, or we made an error in your order.
  • Restocking Fee: A restocking fee of 15% may apply to certain items (such as open-box or large equipment), but this will be communicated to you before processing the return.

4. Damaged or Defective Items

We take great care to ensure our products arrive in perfect condition. If you receive a damaged or defective product, please contact us immediately at [help@imikilife.com] with the following:

  • Photos of the damaged product and packaging
  • Your order number
  • A brief description of the damage or defect

We will either provide a full refund or send you a replacement at no additional charge. You may be asked to return the defective or damaged product, and we will cover the return shipping costs.

5. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank or credit card statement. Sometimes, processing times may take longer than expected.

  • Contact Your Bank: If you still haven’t received your refund, please contact your bank or credit card provider. Refund processing times can vary.
  • Reach Out to Us: If you’ve done all of the above and still haven’t received your refund, please contact us at [help@imikilife.com].

6. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the same procedure as a return:

  • Return the original item within 30 days.
  • Once we receive the returned item, we will ship out the replacement.

If the exchange involves a price difference (e.g., upgrading to a higher-end product), we will charge or refund the difference.

7. Cancellations

If you wish to cancel your order, please contact us immediately. Orders are processed quickly, and once they have been shipped, we are unable to cancel them. However, you can still initiate a return once you receive the product.

8. Customer Service

For any questions or concerns regarding our Refund & Return Policy, please contact our customer service team at:

  • Email: [help@imikilife.com]
  • Phone: [customer service phone number]
  • Business Hours: [insert business hours]

9. Final Notes

  • International Returns: If you're returning an item from outside the [Your Country], please note that you are responsible for any return shipping costs, customs duties, or taxes associated with returning the product.
  • Policy Updates: We may update this Refund & Return Policy from time to time. Please check this page periodically for any changes.

Thank you for shopping with IMIKI! We appreciate your business and are here to help with any questions or concerns.