IMIKI Global Warranty Policy

(Compliant with EU/US/China Consumer Protection Regulations)

Coverage Scope

✅ Eligible Products: IMIKI smartwatches (excluding accessories) purchased through:

  • Official website
  • Authorized agents/distributors
  • Verified third-party platforms

✅ Service Differences:

  • Official Website Purchases: Repair/Full Replacement/Worry-Free Replacement/Tech Support
  • Third-Party Platform Purchases: Repair/Worry-Free Replacement/Tech Support only (Returns/Exchanges must be handled by the original seller)

Warranty Period

2 years from purchase date for non-human-caused issues:

✅ Covered Issues

  1. Hardware Failures:
    • Power issues (failure to turn on/charge)
    • Display errors (black screen, flickering, unresponsive touch)
    • Sensor malfunctions (GPS, heart rate, step counter)
    • Audio defects (speaker buzzing, microphone distortion)
  2. Water Resistance Failure:
    Malfunction during swimming/diving in normal water temperatures (device must be undamaged and unmodified).
  3. Software Errors:
    UI glitches, system lag, or functional failures (alarm, timer, contacts, etc.).
  4. Material Defects:
    Non-human-caused loose/missing parts (screws, buttons), discoloration, or corrosion.

❌ Exclusions

  • Normal wear and tear (scratches, strap aging)
  • Human damage (drops, liquid spills, voltage misuse)
  • Transportation damage/unauthorized repairs
  • Non-compliance with user manual
  • Natural disasters (fire, flood, earthquake)
  • Medical use or intentional misuse

Service Types

  1. Free Repair
    • Conditions: Non-human defects
    • Timeframe: 1-3 months
    • Cost: IMIKI covers round-trip shipping
  2. Free Replacement
    • Conditions: Complex repairs (max 1 per order)
    • Timeframe: Inventory-dependent
    • Cost: IMIKI covers round-trip shipping
  3. Paid Repair
    • Conditions: Human-caused damage
    • Timeframe: 1-3 months
    • Cost: Customer pays repair fee + shipping
  4. Worry-Free Replacement
    • Conditions: Accidental damage/urgent needs (max 2 per order)
    • Timeframe: Priority handling (new device shipped within 48 hours)
    • Cost: 40%-60% of original product price (no return of old device required)
      Note: Worry-Free Replacement is 2x faster and 30% cheaper than standard repairs on average.

Claim Process

  1. Contact Support:
  2. Submit Documentation:
    • Purchase receipt or order number, issue description/video
  3. Service Execution:
    • Repair/Replacement: Ship device → Official inspection → Service completion → Return
    • Worry-Free Replacement: Pay fee → New device shipped within 48 hours