HOLO Ultra

Shipping Methods & Rates

We offer the following shipping methods:

Standard Shipping: Delivered in 14-21 business days.

Express Shipping: Delivered in 7-14 business days.

Shipping Rates: Shipping costs depend on your location, order size, and selected shipping method. Shipping fees will be calculated at checkout. We offer free Standard shipping.

Delivery Times: All delivery times are estimates and may vary depending on the shipping carrier, weather conditions, and holidays.

Tracking: Once your order is shipped, you will receive a tracking number via email, which you can use to track your shipment.

Return & Exchange

We accept returns and exchanges for most items under the following conditions:

Time Frame for Returns: You can return or exchange products within 30 days from the date of purchase.

Condition of Items: To be eligible for a return or exchange, the product must be unused, in the same condition that you received it, and in its original packaging. All original tags, labels, and accessories must be included.

Non-returnable Items: The following items cannot be returned or exchanged:

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Warranty Period

We offer 2 years from purchase date for non-human-caused issues:

✅ Covered Issues

1. Hardware Failures:

2. Water Resistance Failure:

Malfunction during swimming/diving in normal water temperatures (device must be undamaged and unmodified).

3. Software Errors:

UI glitches, system lag, or functional failures (alarm, timer, contacts, etc.).

4. Material Defects:

Non-human-caused loose/missing parts (screws, buttons), discoloration, or corrosion.

❌ Exclusions

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