Shipping Policy

Thank you for shopping with us at IMIKI! We aim to provide an excellent shopping experience for all our customers. Please read through our shipping policy carefully to understand how your order will be processed, shipped, and delivered.

1. Order Processing

  • Processing Time: Once you place an order, it typically takes 1-2 business days to process before it is shipped. Orders are processed Monday through Friday, excluding public holidays.
  • Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. If you do not receive an email within 24 hours, please check your spam/junk folder or contact our customer service team.
  • Pre-order Items: If your order contains pre-order or backordered items, the shipping time will be extended. We will notify you of any delays via email.

2. Shipping Methods & Rates

  • Shipping Options: We offer the following shipping methods:
    • Standard Shipping: Delivered in 14-21 business days.
    • Express Shipping: Delivered in 7-14 business days.
  • Shipping Rates: Shipping costs depend on your location, order size, and selected shipping method. Shipping fees will be calculated at checkout. We offer free Standard shipping.
  • Delivery Times: All delivery times are estimates and may vary depending on the shipping carrier, weather conditions, and holidays.
  • Tracking: Once your order is shipped, you will receive a tracking number via email, which you can use to track your shipment.

3. Order Issues

If there is an issue with your shipment, such as a delay, lost package, or damaged items:

  • Missing or Lost Package: If you believe your package is lost, please reach out to our customer service team within 30 days of placing your order. We will work with the carrier to resolve the issue.
  • Damaged Items: If your items arrive damaged, please contact us immediately at [help@imikilife.com] with a photo of the damaged product and packaging. We will arrange a replacement or refund, depending on your preference.

4. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. Boxes. Please provide a physical address during checkout.
  • Restricted Areas: Due to shipping restrictions, we are unable to deliver to certain international locations. If we are unable to ship to your address, we will notify you and cancel your order.

5. Returns & Exchanges

Please review our Return Policy for information on returning or exchanging items. We accept returns and exchanges for most items within 30 days of receipt, provided the items are unused, undamaged, and in their original packaging.

6. Address Accuracy

Please ensure that the shipping address you provide at checkout is correct. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at [help@imikilife.com] before the item is shipped.

9. Customer Service

If you have any questions or concerns about shipping, please don’t hesitate to contact us at [help@imikilife.com]. We are happy to assist you!

Final Notes

  • This shipping policy is subject to change. We may update the policy from time to time, so please review it periodically.
  • By shopping with us, you agree to our shipping terms as outlined in this policy.

Thank you for choosing IMIKI!